Your hub for THD resources and support.
The goal of the THD Success Team is to ensure your success. We are available to meet with you 1-on-1 for a high-level look at THD and we invite you to schedule with us here or contact us at THDSuccess@starrez.com.
To support ongoing learning and community collaboration, our team also hosts weekly Office Hours! Join us every Wednesday at 1:00pm ET (with a few holiday-related exceptions).
Announcements related to Office Hours can be found in our weekly emails as well as our Facebook group.
Professional Services are available to assist both new and long-term users to get the most out of their investment in our solutions. Whether it's training, organizing, or planning, we'll be there to help you make it to the top.
We blend software training with time spent understanding and adapting your business processes so that your team can feel confident moving forward! Whether you wish to acclimate new team members, explore untapped software features, review internal processes, or some combination of the three, our training programs will maximize your software investment!
We strive to meet and exceed your expectations in providing custom solutions to elevate your business processes. Why conduct processes manually or in multiple software applications? We can help pull processes together for integrations which are simultaneously simplified and more robust. Short on time and need new reports or other processes created? We can support you!
We provide recommendations for additional support, training, and/or consulting to make your department successful! We offer continuity packages to bridge the gap between departing and new staff, on-boarding packages for new team members, and advanced support packages for in-depth support in advance of and during major processes.
To engage with the Professional Services Team, please reach out to THDSuccess@starrez.com.
When a client partners with us, they become a member of our community. StarRez prides itself on an impeccable customer service record. Response times and time to resolution are continuously monitored and every client is provided with our world-class customer service.
We strongly recommend using StarCare Online to log help desk tickets and view the status of any support requests you may have. It’s fast, it’s easy, and it’s the best way to get your support issues resolved.
Visit StarCare OnlineHelpDesk is available Monday – Friday 8:00am – 8:00pm EST. For support inquiries, contact +1 877 859-6259 option 2.
The THD Knowledge Base is packed with helpful articles, videos, and presentations to help you learn and teach all things THD!
Login to THD Knowledge Base
All of our on-premise THD customers can access and download release files using the MyASI login below.
Adirondack Solutions, Inc. was founded in 1998 and joined the StarRez family in 2022. With The Housing Director (THD) now part of StarRez, users have gained access to a wide range of enhanced services, support, and networking opportunities. THD and StarRez promise to deliver best-in-class products, sector knowledge, and data security to our global community.
Our team is committed to providing every individual client with top-tier support and guidance on best practices to enhance operational efficiency. We always appreciate the opportunity to connect with our valued THD community and discuss the best path forward to achieving operational goals and helping residential communities thrive!
