University of North Carolina School of Arts (UNCSA) Strengthens Student Satisfaction with Automated Health and Safety Inspections

The University of North Carolina School of Arts (UNCSA) has approximately 1,400 students enrolled. Prior to utilizing StarRez web and PortalX, the need to report and track anything accurately and timely was not possible. All room condition reports (RCR) and inspections of rooms were a manual process and paper-based meaning that it took up staff resources and was very time consuming.

"I always joke that StarRez is my favorite co-worker. The amount of time, energy, and man/woman power that StarRez saves us on an annual basis means that we are able to better and more efficiently devote our drive and resources to serving our students."

Nick Gawlik, Assistant Director for Occupancy Management & Hanes Commons at North Carolina School of the Arts

Prior to StarRez

Room Condition Reports (RCRs) allow the University’s facilities teams to carry out room inspections which were conducted at move-in and move-out. They were all paper-based, carbon copies that were provided to residents and copies were stored on-site, requiring a huge amount of storage. If any damage was reported by either the student or the University at the time of move-out, it meant having to review the room condition report that was completed at move-in and comparing it with the one that was completed at move-out, resulting in a time consuming process and inability to follow up given the students had left the premises.

Increasing efficiency with Room Condition Reports

"StarRez offers great flexibility, meaning that an inspections process can be cross-utilized for more than just Room Condition Reports, but also health and fire safety inspections. This greatly improves assessment, data tracking and accuracy, resulting in higher staff and student satisfaction."

Nick Gawlik, Assistant Director for Occupancy Management & Hanes Commons at North Carolina School of the Arts

Migrating to StarRez PortalX meant all inventory could be assigned to rooms and health and safety inspections can be created and assigned by Resident Assistants (RAs). Emails are then sent to students to review inspections in PortalX and they can accept or decline any issues raised.

All reports are then online for both RAs and residents and accessible on mobile or tablet. Both can review results and make amends in real-time, delivering a more efficient experience for both the university and the student.

"Our staff and students especially love the ability to review their inspections on PortalX whenever they want, meaning no lost paperwork and no need for staff to follow up in-person with students. This came in especially handy during a pandemic!"

Nick Gawlik, Assistant Director for Occupancy Management & Hanes Commons at North Carolina School of the Arts

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"StarRez offers the highest tier of customer service I have experienced so far in Higher Education. The 24/7 support, near-100% uptime, comprehensive KB, and responsive StarRez community are always there to lend a helping hand when there is an issue or when needing to learn a new skill or process or onboard new staff."

The University of North Carolina School of Arts (UNCSA) has approximately 1,400 students enrolled. Prior to utilizing StarRez web and PortalX, the need to report and track anything accurately and timely was not possible. All room condition reports (RCR) and inspections of rooms were a manual process and paper-based meaning that it took up staff resources and was very time consuming.

Nick Gawlik, Assistant Director for Occupancy Management & Hanes Commons at North Carolina School of the Art