Resources
Customer Support

Your help center for success

Increase success in your role with our broad range of resources for StarRez, Mercury, and THD users.

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Increase success in your role with our broad range of resources for our community.

Community Stories
Get inspired and hear how other community members have used StarRez to improve their operations.
Read Community Stories
Learning Plans
Get up and running quickly with StarCare Online and our products via these step-by-step guides.
View Learning Plans
Knowledge Base
Learn about everything from implementation and tracking your first entry to learning about using SQL for more powerful queries.
View Knowledge Base
Community Forum
Connect with other StarRez users to ask questions and share best practices.
View Community Forum
Events & Webinars
Stay connected through StarRez events, webinars, and social channels.
View Events & Webinars
The Housing Director Support
THD Customers Only: Submit THD help desk tickets and view the status of any support requests you may have. It’s fast, and easy.
THD Support Site Login
Mercury Complete Care
Mercury Customers Only: Mercury Complete Care (MCC) is our approach to continuous engagement and support for existing Mercury customers.
Schedule Your Quarterly MCC Call